Welcome to Bill's Watches

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    FAQ Sales
    How do I contact Customer Service?
    Online:
    web@bills-tech.com
    By post (France):
    Mark & Styl
    BP 97
    FRANCE - 01220 Divonne les Bains
    By post (Switzerland):
    Mark & Styl
    Chemin de la Pallud 3
    1822 Chernex
    AVAILABILITY
    How do I know if the model I want to order is in stock?


    Being able to access the function "add to basket" implies that the product is in stock. If the product is unavailable, this feature is unavailable.
    CUSTOMER ACCOUNT
    What is my account useful for?


    Your customer account is the essential key that links you to our site. The account information is secure and only you can change them.

    All our contacts and exchanges will be based on this information. So be sure to regularly update all your information.

    With your account, you can: access online your personally and customized information, ask for advice, sign up for newsletters and take advantage of our promotions.
    What is the purpose of my email account?


    This email address is the same used to access your client account. It is very important because it will allow you to access the full status of your order: confirmation of payment, checkout, input in preparation and shipping.

    It is with this email that you can contact our customer service. You will get additional information and help concerning your inquiries. To be sure to receive emails, order tracking and information concerning your inquiries, we invite you to take the greatest care when entering your e-mail. In case of mistakes, you will not receive our emails.

    You can easily change all of your personal information: email use, modification or change your password, and change or add your home addresses.
    ABOUT YOUR DELIVERY
    What do the costs entail?


    Shipping is the cost of preparing, packaging and sending your order.


    How much does preparing, packaging and sending the order cost?


      Type of mailing Delay of mailing Price
    France Colissimo
    UPS
    3 to 4 days
    3 to 4 days
    € 3.90
    € 9.90
    EU Poste
    UPS
    4 to 6 days
    48 hours
    € 6.90
    € 12.90
    Suisse Poste 3 to 4 days
    CHF 3.50
    GB et DE Poste 3 to 5 days € 5.90
    Others UPS
    Poste
    4 to 10 days
    7 to 15 days
    € 25.00
    € 15.00
    How can I track my package?


    An email will notify you of the shipping of your package where you will find a link to track your order.
    What do I do if my order was not sent?


    Firstly, it is important to ensure that your order is confirmed by looking at your emails sent by us or from your account. If your order is not confirmed, it cannot be shipped.

    If your order is validated, and the delay of delivery has not passed, there is no need to worry.

    However, if your order is not shipped within the delay of deliver and have not received any further information on our behalf concerning your order please contact our customer service.
    Can I have my order delivered to another address?


    You can, for example, have your order delivered to your workplace or use the function to deliver a gift to your friends address.

    The personal information section of your account allows you to manage a range of different delivery addresses. Then simply choose the one that suits you at the time when placing the order.

    Once you have validated your basket, you will click on the "Identify yourself" icon. If you are an existing customer, simply login so that the fields are filled automatically. Default delivery address is that of the last order but you can choose to be delivered to another address by checking the "deliver to another address" icon.

    You can then select a delivery address already stored in your account or enter manually the address where you would like to be delivered.

    PAYMENT - VIA PAYPAL - CIC

    Is the payment on your site secure?


    The payment you make by credit card is directly transferred to one of our banks.

    Communicate the number of your credit card on the bank server when payment is fully secure.

    This operation has no risk because the details of your credit card are never transmitted unencrypted over the network. It is encrypted thanks to the SSL server (Secure Socket Layer).

    Mark & ​​Styl never has access to your information, and therefore never keeps them on its servers. This also why the information is required at each purpose order.
    PAYMENT
    1. Payment via PAYPAL


    1.1 By credit card (without having to open an account with Paypal)
    National bank cards, Visa, Mastercard, Aurora, Cofinoga 4 stars.

    Payment is made either on the secure bank server (SSL) to our partner PayPal.

    This implies that no banking information is transmitted to our site.
    Payment by credit card is perfectly secure and your order will be recorded and confirmed upon the acceptance of your payment by the bank.

    1.2 By your PayPal (if you have a PayPal account)
    With PayPal your financial information is never shared with us. PayPal encrypts and protects your card number once and for all. Pay online by simply entering your email address and password.
    2. Payment to CIC
    QUESTIONS ON PAYMENTS
    What should I do if my order is not confirmed but I was charged?


    Then we invite you to check whether or not the levy is has paid for the current order taking place or the totality of another order.

    If you are not in this situation and that your bank account is debited for more than a week without your order being validated, we ask you to kindly contact our customer service so that one of our advisors can solve the problem for you.
    What should I do if I was charged twice?
    Then we invite you to check whether:
    - An old order has not yet been paid for
    - or the second or third payment of an older order has not been paid for
    If this is not the case please contact our customer service.
    How can I regulate my payment problem?


    You realized or have been told that the payment of your order by credit card had not been validated by the bank.

    In this case, you can make another by making sure to use a valid credit card (we will automatically cancel the "double" order).
    DELIVERY ERROR / EXCHANGE
    I have not received a good reference!


    When receiving a different order then the one wished for, simply contact our customer service.

    Upon receipt, we will send you the correct order, at our expense and according to availability of the reference initially ordered. If the product is not in stock, we will offer to send you an equivalent product replacement or refund.
    I just received my product but I do not want it, I want to return it.


    Pursuant to Article L.121-20 et seq of the French Consumer Code, you have a period of 7 working days from the date of delivery of your order to return any item that does not suit you, in its original packaging and in good condition, and request an exchange or refund without penalty, except the cost of return.

    Tips: Do not forget to return your watch with its original packaging and all accessories.

    After receipt and acceptance of your order by us, depending on the nature of the product, available on stock and according to your wishes, we offer:
    - The return of a new product with shipping.
    - Refund or a voucher.

    This voucher will be credited to your account within 48 hours of receipt of your package.
    I just received my product, it is damaged.


    You just received a product and it is unfortunately damaged. We invite you to contact our customer service to organize the return of your product.

    Upon receipt, we will send you, at our expense and according to availability a new product. If the product is not in stock, we will offer to send you an equivalent product replacement or refund.
    EVERYTHING TO KNOW ABOUT RETURNING OR EXCHANGING A PRODUCT
    How do I return a product?


    To return one or more products, just contact our customer service. Depending on the reason for your return and the nature of your product, we will give you the address that can receive your product.
    If I return my product, who supports the return shipping cost?

    The costs incurred for the return of an item withdrawal, or failure under warranty are not covered by our services and are your responsibility.

    For other cases of returns, we will refund the costs incurred for the return of a package based on the rates applied by the Postal Service for shipments Colissimo. Please contact our customer service before hand.
    THE USE & CARE OF BILL'S WATCHES
    Are Bill's Watches water-resistant?


    Bill's Watches can be immersed in water. This makes it possible to wash hands, shower and swim without worrying about ruining the watch.
    How can you take care of your Bill's Watch?


    Wash the outside of the silicone with mild soap and water. You can immerse in water for cleaning.
    Can you replace the battery?


    Yes, most jewelers can replace the battery of your Bill's Watch for an amount of approximately € 8. Bill's Watches come with Japanese battery with a life of one to two years.

    NB: In order to preserve the seal of your watch the battery replacement must be done by a professional.